Process

From enquiry
to always-on.

A repeatable, transparent process, designed so facilities managers can hand it over and forget about it. Six steps, one dedicated account team, zero surprises.

Start step 1
Step 01
90 seconds

Answer 12 questions

Location, sector, headcount, dwell time, opening hours, product preferences. No sign-up wall, no credit check.

  • Runs entirely in your browser
  • Auto-qualifies against our 40-point rules engine
  • Saved to your inbox so you can pick up later
Step 02
instant

Get an indicative result

Recommended machine, indicative monthly revenue range, best-fit commercial model, next steps. Not a binding quote, an honest first look.

  • Six-tier commercial model comparison
  • Revenue range from comparable UK sites
  • Reasoning shown, not a black box
Step 03
within 5 working days

Book a site survey

One of our surveyors visits your site, on-site or virtually, to validate access, power, connectivity, floor loading and placement. 40-point checklist, geotagged photos, digital sign-off.

  • Complimentary for qualified sites
  • Structured 40-point checklist
  • Findings arrive by email within 24 hours
Step 04
within 48 hours of survey

Receive your proposal

A tailored proposal covering the recommended machine, product range, commercial model, go-live date and T&Cs. Signed digitally, no printing, no scanning.

  • Editable product range
  • Machine mock-up in your brand (branded model)
  • Digital signature via secure link
Step 05
typically 4 weeks after contract

Installation & go-live

We deliver, install, connect, stock, brand and hand over. Your site manager gets a walkthrough, the customer portal login, and the emergency escalation number.

  • Delivery slot booked with your FM team
  • Machine online and stocked within one day
  • Handover pack with maintenance schedule
Step 06
ongoing

Fully managed forever

24/7 telemetry, weekly replenishment, cleaning schedule, engineer visits, monthly performance reports. Your customer portal shows revenue, stock and service in real time.

  • Guaranteed SLAs on downtime
  • Monthly reporting on sales & top products
  • Break-clause at 12 months on most contracts
FAQ

Answers to the six most-asked questions.

How much does it cost?

Nothing on our free-managed model, from £129/month on minimum-guarantee, from £229/month on rental. The quote wizard recommends the right model for your site.

Who does the electrical work?

For a single 13A socket, none, we plug into a standard UK outlet. For larger machines or bespoke placements, we cover the installation or coordinate with your electrician.

What happens if a machine breaks?

Our telemetry alerts us before you notice. Engineer response is same-day for critical faults, next working day for non-critical, everything logged in your portal.

Can we brand the machine?

Yes, on our Branded Experience and Micro-Market tiers, and on purchase. Full vinyl wraps, custom touchscreen UI, sponsored product placement.

Do you handle waste and packaging?

Recyclable packaging where possible, and we operate a take-back scheme for empty bottles on managed contracts.

What data do you collect?

Sales, stock and machine telemetry only. No customer identification unless the customer explicitly opts in. GDPR-safe by default.

Ready to see step 2?

The quote wizard shows your indicative result on the next screen.

Get an instant quote